+Scott Watson

Monday, 17 December 2012

Assertiveness Skills - Giving Feedback Proactively

Many people in business worry about not just how to give feedback to a colleague or customer, but the consequences and implications for them personally having given it.  This is especially true when the recipient of the feedback is your line manager, or a long-standing and profitable customer.

But assertive communication isn't about being aggressive and/or forcing your opinion, view or position on to another human being.  Indeed it's anything but.  So how can you provide feedback to another person, without them feeling they are being attacked, but whilst maintaining rapport and a win-win outcome?

It's pretty straightforward and easy to do, with a little practice and an element of self-awareness too.  And, in the short video, Dirk Bansch, Director of Learning and Development at Summit Training shares with you two easy to use methods of giving feedback and inviting agreement on how you will communicate together in future.

Give it a go and let me know how you get on.


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